Frequently Asked Questions
Everything you need to know before placing your order.
We’re committed to making your shopping experience as seamless as possible. If you don’t find the answer you’re looking for, we’re always happy to help.
Orders
How do I know if my order was placed successfully?
Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it within a few minutes, please check your spam or junk folder.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to make changes, contact us immediately at support@shopmivera.com. While we’ll do our best to help, we cannot guarantee changes once an order has entered processing.
Shipping
When will my order ship?
are typically processed within 2–5 business days before shipping.
How long does shipping take?
Estimated delivery times:
• United States: 3–7 business days
• International shipping (coming soon)
Shipping times may vary during holidays or product launches.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
Returns & Exchanges
Do you accept returns?
Yes. We accept returns on eligible items within 14 days of delivery.
Items must be:
• Unworn
• Unwashed
• Free of stains or odors
• With original tags attached
What items cannot be returned?
For hygiene and safety reasons, we cannot accept returns on:
• Final Sale items
• Gift Cards
• Customized products
Products
How do I choose the right size?
A detailed Size Guide is available on each product page to help you find your perfect fit.
Will sold-out items be restocked?
Some collections are limited edition. Join our email list to be notified of future restocks and new arrivals.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other payment methods available at checkout.
Contact
I still need help.
We’re here for you.
Response Time:
Monday–Friday
9:00 AM–5:00 PM EST
Within 24–48 business hours