Refund policy

RETURN & REFUND POLICY

Last updated: September 7, 2026

At MIVÉRA, we take pride in providing quality products and want you to feel confident about your purchase. Please review the following policy before requesting a return.

RETURNS

We have a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must:

  • Be unworn, unused, and unwashed
  • Have its original tags attached
  • Be free from stains, odors, makeup, pet hair, or damage
  • Be returned in its original packaging whenever possible
  • Include the receipt or other proof of purchase

Items that do not meet these conditions may be denied or returned to the customer.

STARTING A RETURN

To request a return, email support@shopmivera.com with:

  • Your name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Photographs if the item is damaged, defective, or incorrect

If your return is approved, we will email you instructions and the applicable return address. Items returned without prior approval will not be accepted.

Please do not send returns to an address listed on the original package unless instructed to do so by MIVÉRA.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Items purchased on sale or marked final sale
  • Gift cards
  • Custom-made, personalized, or altered items
  • Undergarments and bodysuits for hygiene reasons
  • Items that have been worn, washed, damaged, stained, or altered after delivery

Please contact us before purchasing if you have questions about whether an item is eligible for return.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery. If your item arrives damaged or defective, or you receive the wrong item, contact us at support@shopmivera.com within seven days of delivery.

Include your order number and clear photographs showing the problem. We will review the information and work with you to resolve the issue.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the item arrived damaged or defective, or MIVÉRA sent the wrong item.

Original shipping charges are nonrefundable unless the return is caused by an error made by MIVÉRA.

We recommend using a trackable shipping service. MIVÉRA is not responsible for returns that are lost or damaged while being shipped back to us.

EXCHANGES

We do not offer direct exchanges. The fastest way to receive another size or item is to request a return for the original item and place a new order after the return is approved.

All replacement items are subject to availability.

REFUNDS

We will notify you after your return has been received and inspected. We will also inform you whether your refund has been approved or denied.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear after approval. Processing times may vary depending on your bank or financial institution.

If more than 15 business days have passed since your refund was approved, contact us at support@shopmivera.com.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at support@shopmivera.com.

Cancellation or modification requests are not guaranteed after an order has entered processing or has been shipped.

CONTACT US

For return or refund questions, contact:

MIVÉRA LLC
Website: https://shopmivera.com
Email: support@shopmivera.com