Return & Refund Policy
Last Updated: July 2026
At MIVÉRA, we take pride in creating thoughtfully designed pieces with quality and care. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
Returns are accepted within 14 days of the delivery date.
To qualify for a return, items must be:
- Unworn
- Unwashed
- Free from stains, odors, makeup, or pet hair
- In their original condition
- With all original tags attached
Items that do not meet these requirements may be returned to the customer.
Non-Returnable Items
The following items cannot be returned or refunded:
- Final Sale items
- Gift Cards
- Personalized or custom-made items
- Worn, washed, altered, or damaged merchandise
How to Start a Return
To request a return, please email:
Include:
- Your full name
- Order number
- Reason for your return
Our team will respond within 24–48 business hours with return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or we made an error with your order.
We recommend using a trackable shipping service, as MIVÉRA is not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card company to process and post the refund.
Damaged or Incorrect Items
your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We’ll work quickly to make it right.
Exchanges
MIVÉRA offers exchanges for eligible items. If you need a different size or color, please email support@shopmivera.com with your order number and the exchange you would like.
Our Customer Care Team will provide instructions and confirm availability. Please contact us before sending your item back.
Questions?
Our Customer Care Team is here to help.
Monday–Friday
9:00 AM–5:00 PM EST
Response Time: 24–48 business hours